Amazon After-Sales ServiceUnconditional money back guarantee for any defective items. Any defective for this remote control, please feel free to email us, we will offer you the suitable solution within 1 business day.Note May need to be paired to TV before use. Please hold the return and play/pause buttons simultaneously for 3 seconds or more for pairing; This remote does not work with cable box; Pre-Programmed, cant be Programmed to other devices again; Batteries are NOT included; This remote may not do the button function such as Voice correctly if your TV doesnt have the Voice function.Product Description Replacement voice remote control universal for Samsung Neo QLED Smart TV. Smart TV voice remote control Compatible with a wide range of Samsung Smart TVs The Frame QLED 4K Quantum HDR Smart TV, The Serif QLED 4K UHD HDR Smart TV, The Sero QLED 4K Smart TV, Neo QLED 4K UHD Smart TV, Neo QLED 8K UHD Smart TV, Neo QLED 4K Mini LED Smart TV, Neo QLED 8K Mini LED Smart TV, QLED 4K Crystal UHD HDR Smart TV, QLED 4K Quantum Dual LED HDR Smart TV, MICRO LED Smart TV Series Model and many more. Some knowing models as shown below, Ctrl+F then enter your model you can find the model highlighted (If not find, please kindly email us).Compatible Models Voice remote control universal for Samsung BN59-01363A BN59-01388A BN59-01363C TM2180A BN59-01357A TM2180E BN59-01330A RMCSPR1AP1 BN59-01330B BN59-01330C BN59-01330H BN59-01329A RMCSPT1CP1 BN59-01329B BN59-01312A RMCSPR1BP1 BN59-01312B BN59-01312F BN59-01312G BN59-01312H BN59-01312M BN59-01312Q BN59-01298A RMCSPN1AP1 BN59-01298C BN59-01298G BN59-01266A BN59-01357F TM2180E TM2240A BN59-01385A TM2280E BN59-01385B BN59-01386B BN59-01391A TM2281E BN59-01432A TM2360E TM2361E TM2365E Neo QLED Ultra HD UHD LED HDR Smart TV replacement etc.Product Features Voice TV remote control; With 4 shortcut keys; Ergonomic design, comfortable to hold, agile to operate; Pre-Programmed, no program or set up required, just insert 2 *1.5V AAA batteries to get it work; New ABS material, environmentally and durable; Response quickly.